FTC Data Shows Surge in Coronavirus-Related Consumer Complaints

Consumer complaints to the Federal Trade Commission (FTC) have surged during the COVID-19 pandemic. In June, the FTC revealed state-level data showing that in 2020, the agency received more than 91,000 consumer complaints related to COVID-19, and consumers reported losing a total of $59.2 million to COVID-19-related fraud.

Online shopping complaints topped the list for most states. Such complaints included reports of items not arriving at all or not arriving when promised. Consumers also complained of receiving items that were different from what was ordered. Other COVID-19-related complaint categories pertained to travel, cancellations, and texting scams.

California reported the largest number of coronavirus-related consumer complaints. Detailed complaint information can be found on the FTC’s complaint data dashboard.

Victims of fraud or any type of scam related to COVID-19 should report the issue to the FTC. The more data the FTC obtains, the better it can address widespread consumer problems.

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